What are the advantages and disadvantages of traditional on site telephone system, 3CX and hosted systems
Ongoing costs. Whilst the initial outlay for a traditional system is often more expensive, you own the equipment, there are no ongoing monthly rentals to pay. Hosted systems can become very expensive very quickly over a short period of time, far outweighing the cost of a traditional system.
Flexibility. The latest on-site PBX systems are packed with features, they can do everything a hosted system can, and so much more. The flexibility in programming is far greater, so it’s much easier to match a customer’s requirements than any hosted system I have come across to date.
Choice. Hosted systems are limited to IP phones, whereas PBX systems offer customers a greater choice. These include a range of dedicated digital/Ip, Sip phones, as well as the ability to use almost any type of analogue phone, including basic phones, dect cordless phones (the same type you use at home), fax machines etc. Wide area dect coverage is also available. Mobile and desktop apps are great for those who work from home.
Lines. There is a greater choice of lines to choose from. PBX systems can use traditional analogue lines, ISDN 2 or 30, and the latest Sip trunks (Internet VOIP Lines)
3CX can be significantly cheaper than a hosted system. Let’s take for example a business that needs between 20 and 30 phones, but only a maximum of 8 people are on the phone at any one time, with 3CX you choose your plan based on how many simultaneous calls are in progress at any one time. If you choose a plan with 8 simultaneous calls, the amount of phones you have is irrelevant, you could have dozens if needed. With a hosted system you pay a monthly fee for every phone, it can get very expensive!
3CX uses Sip trunks so you have a greater choice of service providers and its much easier to change provider than a hosted system.